Purpose
The Privacy Act 1998 (Cth) (“Privacy Act”), Australian Privacy Principles and any relevant registered privacy codes govern the way we must manage your personal information. This policy demonstrates how WA Early Learning Pty Ltd (“Company”, “Approved Provider”, “we”, “us” or “our”) collects, uses, manages and discloses the personal information we collect. The Company is committed to the protection of personal information in accordance with the privacy law in the provision of its early learning services through the childcare centres it operates and manages. This Privacy Policy explains how we collect, hold, use, disclose, secure and otherwise manage the personal information we collect, including personal information of individuals who use our services. It describes the types of information we collect and hold and why, how to access and correct the information, and how to make a privacy complaint.
Kinds of Information Collected
Kinds of personal information the Company collects and holds may include your: name, gender, address, phone numbers, facsimile number, email address, date of birth, bank account details, credit card number, tax file number, Centrelink Customer Reference Number, date of birth (for CRN holder), custody arrangements and/or other information relevant to providing you with services. Additional specific information The Company collects and holds about children may include their: name, former name, gender, address, Centrelink Customer Reference Number, immunisation status, date and place of birth, birth certificate, Medicare number, custody arrangements or parenting orders, dietary requirements, languages spoken, doctor’s details, medical conditions , additional needs, photographs and videos of children, samples of children’s work and general information about your child and your family that assists us in providing individualised early learning and care to children.
Method of Collection
Personal information will generally be collected from you directly through the use of our standard forms, over the internet via our website, via email or written communication with you, or through a telephone conversation with you. Photos and videos of children and children’s work samples are collected at the Nurture Early Learning Service. Name, address and phone numbers of children’s additional emergency contact people are collected from children’s parents or guardians. There may be on occasion be instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect the personal information from you directly. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Failure to Provide Information
If you do not wish for your personal information to be collected you should discuss this with the Privacy Officer of the Company. The Privacy Officer will act strictly in accordance with this policy and will be happy to discuss the reasons for seeking to collect your personal information. They will also discuss with you any consequences of not providing your personal information, or providing incomplete or inaccurate personal information, which may include an effect on what services the Company can provide to you.
Use of Personal Information
The Company takes seriously its obligations when dealing with your personal information. The Company will collect, hold, and use that personal information for purposes associated with: providing early childhood education and care services; advocating for the well-being, protection and development of children; documenting children’s learning; managing children’s current or prospective enrolment; providing you with information about our organisation, services and activities via letters, email, SMS and other centre or organisation communication channels; and requesting information from you about our organisation and services via surveys.
Direct Marketing
If Company has collected your information directly from you and we believe you reasonably expect us to, we will use or disclose your personal information to communicate directly with you to promote our services. The Company will provide you with a way to easily opt out of receiving direct marketing messages, and will stop sending direct marketing communications if you ask us to.
Opting Out / Unsubscribe
At any time you may opt out of receiving commercial electronic messages from us. Each of our commercial emails will have an unsubscribe function which will allow you to unsubscribe from all future communications related to that purpose only. If you would like to opt out of other communications from the Company, please follow the opt out instructions in those emails. You can also opt out from receiving communications by emailing admin@nurture-el.com.au with “unsubscribe” in the subject line.
Job Candidates
If you apply for a job with the Company we will collect and hold personal information about you relevant to your application for employment, including your name and contact details, curriculum vitae or resume, employment history, academic records, working with children and police checks, and comments made to the Company or its agents about you by your referees. We will use reasonable endeavors to keep such information confidential and if you do not commence employment with the Company, we will destroy such records when no longer required in relation to your application. We reserve the right however to retain for our records any file notes or observations we make in interviews with you or your referees with respect to your qualifications and suitability for a role.
Sensitive Information
In some circumstances the Company may seek to collect personal information that is sensitive. This may include information such as your child’s racial or ethnic origin or any cultural or religious requirements. We are also required by the Education and Care National Regulations to collect and hold details of your child’s medical conditions, immunization history and additional needs. We collect this information as it is reasonably necessary for ensuring the well-being, protection and development of children in our care. The Company will only collect your sensitive information with your consent and will ensure that it is stored securely. If you do not wish for your sensitive information to be collected by the Company, you should discuss this with the Company Privacy Officer or a Nominated Supervisor of the Company. The Company employees will act strictly in accordance with this policy and will be happy to discuss the reasons for seeking to collect your sensitive information. They will also discuss with you any consequences of not providing your sensitive information which may include an effect on the services your Service can provide to you.
Disclosure
The Company will only disclose your personal information for the purpose it was collected or a reasonably expected or related secondary purpose. We may disclose personal information about you or your child to:
- third party service providers, who assist us in operating our business (including credit reporting bodies, collection agencies, legal advisors and technology service providers). We will take reasonable steps to ensure these service providers do not breach the Australian Privacy Principles. These providers may be based overseas or use overseas infrastructure to perform services for us, including in the U.S.A., Singapore and New Zealand.
- a purchaser of the assets and operations of our business or a part of it, provided those assets and operations are purchased as a going concern.
- child protection agencies or family support agencies when we reasonably believe that a child is at risk of significant harm, as required by the Approved Provider Child Protection Procedure.
The Company will not otherwise disclose personal information to a third party for any other purpose without your consent unless it is authorised or required by law.
Access and correction
You may request access to your personal information. Ordinarily the Approved Provider will require you to make a request for access in writing directed to the Approved Provider management team. The Approved Provider employees are not generally able to provide you with access.
If at any time you believe that the Approved Provider’s record of your personal information is incorrect, please let the Approved Provider know.
We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
In some circumstances which are prescribed by the Privacy Act, such as where to do so might put a person at risk of harm or have an unreasonable impact on the privacy of others, the Approved Provider may decline access to personal information. If your request for access is denied, the Approved Provider will tell you why.
Internet
If you access our website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures.
Information storage and security
Personal information collected by the Approved Provider will be stored digitally within the Xplor Education management software or the Microsoft SharePoint program.
Xplor is a password protected third-party software system for educators and staff at our Service who are authorised to interact with the CCS Software to manage and administer data information and payments associated with the Child Care Subsidy and Additional Child Care Subsidy.
SharePoint can only be accessed via the Approved Provider, or their nominated, including the Nominated Supervisor. The program uses industry-standard encryption techniques to secure data.
We will take reasonable steps to protect any personal information that we hold from unauthorised access, modification, misuse, loss and disclosure.
Amendments to this privacy statement
The Approved Provider may change this Privacy Statement at any time without prior notice. When we do so, we will notify you of the changes by posting an updated version of the policy on our website.
Privacy Act 1998 (Cth)
This notice is provided for your information and is not intended to limit or exclude your rights under the Privacy Act 1998 (Cth).
Complaints and Feedback
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the Australian Information Commissioner.
If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our Privacy Officer at:
- Postal Address: PO Box 423, Mount Lawley WA 6929
- Email address: admin@nurture-el.com.au
